How to open a Support Ticket

Have you encountered difficulties within the game? Maybe some sudden glitch left you worried about not receiving your reward or losing your credits. No worries!

Because we want your experience to be as seamless as possible, we’ve improved the way our support portal works. Blitzy has been working hard to provide you with  many resources that can help find a solution to your problem. So, before anything else, make sure you search through the articles, as the answer you’re looking for may be closer than you think.

If you’re still unable to find a  solution on the website, you can always contact our amazing Support team!

In order to get in touch with us, all you need to do is select the link “Open Support Ticket” found on the support page.  From there, you must select a  category for your issue, and then it to the best of your ability.

How to open a Support Ticket 1


Once you select the Category, you will also need to select  a subject. For example, if you have Account Issues, the “Subject” breakdown will include “My account reset to 0”, “Merge Accounts” and “Login Issues”.

How to open a Support Ticket 2


Once you’ve done that, enter your email address in the appropriate field  so we know where to contact you with our reply!

Another  way to make your support experience easier is including screenshots. Screenshots  are useful and important, and they can help  us visualize the problem. Taking this further, in case your problem needs our Technical Team, using screenshots will help them investigate your issue more effectively.

The last step when submitting a ticket is to provide a written description of the situation you are experiencing. Any details you’re able to provide can help shed more light on the problem for us. Now all you need to do now is “Submit” and daub away!

The Support team will contact you as soon as possible and provide you with the best possible solution!