In this tutorial, I will teach you how to contact the official DoubleDown Casino. A quick reminder before we start.
The Game Reward is a fans base website, and If you have a game-related problem or issues or want to give feedback to DoubleDown Casino, you will need to use the support system or contact them directly.
But before you submit your concern, you can search it by using the search bar. There are four ways to address your problem with support.
First, visit this link here: https://doubledowncasino1.zendesk.com/hc/en-us their official support sites. If you are a first-time comer, you might need to connect your Facebook account to get in. Just head over to the upper right corner, and you will see the sign-in button and window pop-up will come out and click, Sign-in on Facebook, and then you’re good to go, and then you can now start to submit a request.
Second, if you are already in the Facebook Application, Desktop Only, you will see a “Need Help” Button Link right below part of the screen. You can click it, and a new pop-up window will come out, and now you can start to submit your request.
Third, if you are in a mobile application, you can follow the steps
Click the “Settings” link upper right icon and click the “Help” icon, and a pop-up will load the submit a contact or support page official website support.doubldowncasino.com. You can now start with filling out each section required and then submit your Ticket.
Fourth, if you are an email enthusiast, you can contact them directly at @doubledown@ddc-mail.com.
A quick reminder that emailing them will take you longer to get a response.
How to submit a request?
Click the “Submit A Request” link in the upper right corner beside the Sign-in button, and you will be redirected to the selection of the types of your issue.
Ensure that you provide the actual email address you use to join at the Double Down Casino Game.
You can now choose between Technical Issue followed by purchased issue and then submit feedback or problem with the promotions, and the last part is about emails.
Once you have already submitted your Ticket to their contact support, you will receive a “Contact Created” email confirmation from DoubleDown Casino Support sent to you using the email address you use to log into the game.
This email will include your contact information and the message letting you know their goal is to respond to you within 12-24 hours.
They will also provide a direct link to the Ticket where you submitted, and you can now check its status. When DoubleDown Casino Support gives a reply, you will then receive another email from support, including the outcome of their response to the Ticket you submitted.